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Frequently Asked Questions

MyHealthyWork is designed to help employers maintain healthy business operations and a healthy work environment by reducing transmission of Coronavirus among employees and quickly notifying employees of possible exposure to avoid further transmission.
With MyHealthyWork, employees answer a series of questions regarding Coronavirus-related symptoms. Based on the information they provide, employees receive guidance on whether or not they should stay home and monitor their symptoms or report to their assigned work location.
MyHealthyWork does not collect unnecessary personal information from users, and employees can choose how much detail to submit through the MyHealthyWork application. User access to the application is password-protected and any information users submit through the application is encrypted. Access to personal information submitted by employees is limited to those who need to know – such as Human Resources or personnel responsible for managing workplace safety and health. No other employees will have access to the information individual users submit through the application.
MyHealthyApp notifies employees when they may have been exposed to someone within the workplace with Coronavirus. Employees may be notified if they have come into contact with someone who is ill or symptomatic, but they will not receive the identity of any co-worker who has tested positive or who may be infected with Coronavirus. Only those individuals with a need to know will have access to that type of information.
HIPAA is the Health Information Portability and Accountability Act of 1996. HIPAA is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed by a health plan or health care provider without the patient’s consent or knowledge. The privacy restrictions mandated by HIPAA only apply to “covered entities” such as medical providers, health insurance companies, or employer-sponsored group health plans, and then only in connection with protected health information.
Employers are allowed to ask about coronavirus-related symptoms under recent guidance from the Equal Employment Opportunity Commission (EEOC): Employers should remember that guidance from public health authorities is likely to change as the COVID-19 pandemic evolves. Employers should consult with their legal counsel to ensure compliance with the most current EEOC guidance, ADA confidentiality requirements, and any other applicable federal and state laws.

Android 5.0 Lollipop, Android 6.0 Marshmallow, Android 7.0 Nougat, Android 8.0 Oreo, Android 9 Pie, and Android 10.


iOS 11, iOS 12, and iOS 13.

iPhone Users: Safari
  1. Open the Settings app on the iPhone.
  2. Scroll down and choose the Safari browser from Settings.
  3. From Safari Settings, tap on the Camera option.
  4. Choose the option Allow to enable the camera to grant the camera permission.
Android Users: Chrome
  1. Open the Settings app on Android.
  2. Scroll down and choose the Apps and Notification from Settings.
  3. From Apps and Notifications, select the MyHealthyWork app and tap on permissions
  4. Choose the option Allow to enable the camera to grant the camera permission.
iPhone Users: Safari
  1. To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data.
  2. Please note clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
Android Users: Chrome
  1. On your Android phone or tablet, open the Chrome app.
  2. At the top right, tap More.
  3. Tap History. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
  6. Tap Clear data.
  7. Reboot the device and ensure it has good internet connectivity before hitting the app URL on their browser.

MyHealthyWork is not independently subject to the CCPA, but it does function as a service provider for its employer customers who are subject to the CCPA. MyHealthyWork only uses personal information in accordance with the service provider requirements of the CCPA and never sells personal information. Access, deletion, and opt out rights are not currently available to employees under the CCPA, so while MyHealthyWork’s customers may have independent obligations to provide employees with CCPA privacy notices, they will not be responsible for providing or responding to employee requests to access, delete, or opt out of the sale of their personal information. MyHealthyWork recommends employers consult with their legal counsel to understand whether and how the CCPA applies to them.

These links are being provided as a convenience and for informational purposes only. MyHealthyWork bears no responsibility for the accuracy, legality, or content of these resources. If you have questions about whether or how the information in these resources applies to you or your organization, you should seek legal advice.

EEOC Guidance and Publications

Public Health Recommendations for Community-Related Exposure

CDC Recommendations for General Business Response to COVID-19

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